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Simulated workplace
Scenario · Quality, Compliance and Client Services

Conduct the internal audit of Sample Reception and Logistics

You are a trained internal auditor from Quality, Compliance and Client Services.

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The situation

What has happened

The internal audit and proficiency testing plan schedules an audit of Sample Reception and Logistics on 15 September, the first in the series before the accreditation reassessment in February 2027. The previous audit raised a finding on holding time flags, and a recent nonconformance recorded a holding time breach on a Friday afternoon registration. Sarah Whitmore wants two samples traced end to end, the cold room and probe thermometer records checked, and Ruby Anderson interviewed on the discrepancy process. Ben Castellano has been notified and the section is expecting you. Findings must be objective, referenced to the procedure and entered in the nonconformance register.

Your brief. Plan the audit from the procedure and previous findings, gather objective evidence by observation, records and interview, trace two samples end to end, classify and report the findings on the audit report template and enter any nonconformances in the register with the section supervisor as owner.
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Tasks

Deliverables

  • Audit checklist
  • Completed internal audit report
  • Sample trace records for two samples
  • Nonconformance register entries
  • Closing meeting notes with agreed actions

Documents to use

Systems to use

Nonconformance and Corrective Action Register

Records every nonconformance, out of control result, deviation, complaint and audit finding with its evaluation, root cause, corrective action and closure.

Sample Register

The laboratory information register of every sample received, its matrix, tests, storage, holding time and progress from receipt to reported.

Equipment and Calibration Register

Lists every item of measuring and testing equipment with its calibration interval, last and next calibration, verification checks and service status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Laboratory Operations as at 10 September 2026.

MSL936006Conduct an internal audit of the quality system
MSL916014Maintain compliance in work or functional area
MSL916011Develop and maintain laboratory documentation
MSL936005Maintain quality system and continuous improvement processes within work or functional area

Qualifications

MSL60122Advanced Diploma of Laboratory Management
MSL50122Diploma of Laboratory Technology
Assessor notes

What to look for

Evidence guide

Look for a checklist derived from the procedure, evidence recorded specifically enough to be verified, sample traces that follow the real records, findings classified correctly with the clause or procedure step referenced, and a professional closing meeting. The candidate must distinguish between what was observed and what was concluded, and must not audit their own work.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.