Quality, Compliance and Client Services
Maintains the quality management system and accreditation, runs internal audits, proficiency testing and management review, manages nonconformances, complaints and corrective actions, and controls documents. Client Services quotes work, answers client questions, issues test reports and manages the client job register from enquiry to invoice.
What the team is accountable for
- Maintain the quality manual, procedures and document control
- Schedule and conduct internal audits and proficiency testing
- Manage nonconformances, complaints and corrective actions
- Prepare for and host accreditation assessments
- Quote, register and report client jobs
How we know it is working
Who works here
Sarah Whitmore
Owns the quality management system, leads internal audits and accreditation assessments and has held the role for four years.
Where the work is recorded
Nonconformance and Corrective Action Register
Records every nonconformance, out of control result, deviation, complaint and audit finding with its evaluation, root cause, corrective action and closure.
Client Job Register
Tracks client enquiries, quotes and jobs from request to invoice, with the agreed scope, turnaround and reporting status.
Equipment and Calibration Register
Lists every item of measuring and testing equipment with its calibration interval, last and next calibration, verification checks and service status.